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Matt Parker is an experienced Project Delivery Manager at Aldridge, where responsibilities include maintaining a 95% SLA, managing time sheets and PTO requests, and overseeing the on-call rotation for duty managers. Parker has a proven track record of maintaining high client satisfaction, evidenced by a +90% client review rating, and has consistently found ways to enhance efficiency and productivity. Previous roles at Aldridge, including Support Manager and Service Desk Lead, involved monitoring key performance indicators and training staff to achieve improvements. Prior to Aldridge, Parker served as a Systems Admin, Operations Manager, and Tech Director at Access ATM/Chex/Payment Services, contributing over a decade of technical and managerial expertise to the industry.