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Andy Farnham has extensive experience in incident and problem management, currently serving in a role at ALDI SÃœD since August 2021, where responsibilities include creating an incident matrix and training major incident teams. Previously, Andy worked at Workday from May 2017 to August 2021 as a Problem Manager and Service Reliability Manager, focusing on global program management for off-cycle deployments and refining existing processes. Andy's earlier career included various technical specialist roles at eBay, where significant contributions were made in managing critical incidents and providing customer support. Additionally, Andy's background includes customer support and management positions at Sitel, click.ie, 360 Displays, and techstore.ie. Educational qualifications include a Higher Diploma in Computer Software and Media Applications from Maynooth University, a Master's Degree in Business Administration and Management from the National University of Ireland, and a BA in Philosophy and Mathematics from Maynooth University.