Steven Payne is an experienced professional with a diverse background in product and project management, primarily in the automotive and finance sectors. Currently serving as a Product Manager at ALD Automotive UK since November 2018, Steven has previously held roles such as Project Manager and Team Leader, demonstrating strong leadership capabilities across various organizations. With a proven track record in customer operations, quality assurance, and process improvement, Steven has successfully implemented strategies that enhanced service delivery and team performance. Notable achievements include the development of a new IVR system that reduced wrong numbers by 30% and the implementation of a recruitment strategy aligned with client expectations. Steven's expertise encompasses performance management and operational efficiency, with extensive experience in leading teams and managing complex projects.