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Jessica Scacchi is an experienced professional in sales support and customer service, currently holding the position of Sales Support Associate at ALD Automotive Italia since March 2020. Prior to this role, Jessica worked in strategic customer service and customer service at the same company, where responsibilities included telephone and email assistance to corporate clientele, resolving long-term rental contract issues, and monitoring customer requests through CRM software, specifically Salesforce. Earlier experience includes a Junior Account position at Adnkronos, where responsibilities involved monitoring journalistic coverage and managing post-sale communications, as well as an internship in the marketing division at RDS Radio Dimensione Suono, focusing on statistical research related to music preferences. Jessica holds a Master's degree in SEM Advertising from ABC Formazione and a Master's degree in Marketing from GEMA - Business School. Additionally, Jessica completed undergraduate studies at Università LUMSA.