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Rafael Bartolini das Merces is a seasoned software developer with extensive experience in service management and system administration. Currently serving as a Senior Software Developer at Alcor Solutions, Inc. since March 2022, Rafael previously worked as a ServiceNow Consultant at SNOWBR, focusing on customizations for various clients, including disaster recovery module development. Rafael’s earlier roles include ServiceNow System Administrator and Specialist at Sem Parar, where responsibilities included migrating processes to the ServiceNow platform and providing custom solutions. Rafael’s career began at GFT Group, progressing from Junior Analyst to Senior Analyst and Team Lead, involving project estimations and technology platform migrations. Educational qualifications include an MBA in Project Management from FGV - Fundação Getulio Vargas and a Bachelor's degree in Data Processing from Jobs in São Paulo.