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Frederic Lague is a seasoned technical support professional with extensive experience in providing first and second-level support across various platforms including Windows, Mac OS, and Linux. Currently serving as a Service Desk Specialist at AESO since December 2019, Frederic manages hardware and software inventory and offers client troubleshooting assistance. Prior roles include System Analyste at Sharework by Morgan Stanley, where responsibilities included documentation and general network administration, and a Technical Support role at Suncor, where Frederic successfully handled critical issues and contributed to meeting room management projects. Frederic's career began with contract work providing technical support to several organizations, where skills in software installation and hardware support were developed and refined.