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Daniel Gomez possesses extensive experience in IT support and management, currently serving as a Critical Support Analyst at AESO since May 2011. Responsibilities include managing incidents related to IT infrastructure and critical applications, coordinating problem management reviews, and engaging in root cause analysis. Prior roles include Supervisor of Service Desk & Desktop Services at Optimal Payments PLC, where Daniel was responsible for incident management during major outages, and Field Service Liaison at GEOTrac, focused on client support for asset tracking. With a background in sales and technical supervision at Shaw Communications, Daniel has developed strong skills in team management, customer service, and operational efficiency. Daniel holds an undergraduate degree in Kinesiology from the University of New Brunswick.