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Marie Giffard is a User Care Expert with experience in customer service and education. Currently employed by Alan since July 2024, Marie previously worked as a Customer Care Officer at Voggt, focusing on B2B seller inquiries. Prior roles include teaching English as a Second Language in middle and high schools while also serving as a waitress, where customer satisfaction was prioritized. Marie started their career as a Logistic Agent at Librairie Mollat, handling data entry for inventory. Academically, Marie holds a Master of Education in English language teaching from Université Bordeaux Montaigne and has completed various degrees in English literature and language studies, along with a literary baccalaureate.