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Cindy Chiong currently serves as a Senior Officer in the Customer Care Centre at Al Wathba National Insurance Company (AWNIC), where responsibilities include managing customer interactions across various channels and clarifying product benefits. Previously, Cindy worked as an Insurance Customer Service Representative at ServiceMarket, specializing in motor insurance and generating new business through cold calling and policy customization. Additional experience includes roles at AWOK.com as a Customer Service Representative and Quality Analyst, where oversight was provided to ensure exceptional customer service, as well as customer service positions at Convergys and Qualfon, focusing on telecommunications support and supervisory escalations. Cindy is pursuing a Bachelor of Arts Honours Degree in Business and Management at York St. John University.