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Stephan Davies (CCXP) is a seasoned professional with over 30 years of experience in the retail sector, currently serving as the General Manager of Customer Experience & Network Development at Al Masaood since January 2020. Recognized for a strong commitment to creating human-centered design strategies that prioritize customer needs, Stephan holds a Certified Customer Experience Professional (CCXP) accreditation, showcasing expertise in anticipating and shaping customer expectations. Previous roles include Head of CRM at Al-Futtaim Automotive, where a focus on optimizing customer journeys improved sales and retention, Regional Operations Manager at Phones4u, and Regional General Manager at Lookers PLC, where management and development of multiple branches were key responsibilities. Stephan has consistently driven high performance and operational efficiencies across various brands and sectors.