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Ana Carolina Ternes is a seasoned professional with extensive experience in operations and project management. Currently serving as a Product Owner at Akross since August 2021, Ana Carolina previously held various roles at THINC., including Supervisor de operações, where key responsibilities included managing a technical customer service team, overseeing contractual SLAs, and performance tracking. As an Analista de operações/projetos, project implementation and maintenance were primary duties, alongside monthly service planning and client status reporting. Earlier roles included Analista de logística, focusing on process structuring within logistics management, and Técnico de operações, responsible for client fuel requests analysis. Ana Carolina holds a Bachelor's degree in Business Administration from Estácio, completed in 2017.