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Oxana Grama is an experienced professional in customer success and account management, currently serving as Team Lead for Customer Success Management at Aklamio since October 2024 and as a Freelance Career Coach at JobMagnet Karrierecoaching since January 2024. Previously, Oxana held significant roles, including Team Lead for Account Management at Webgears Group, Sales Director for Germany at MOBKOI, and Strategic Agency Partnership Manager at Kelkoo Group, among others. With a strong focus on sales strategy, revenue growth, and team management across various European markets, Oxana has consistently demonstrated expertise in revitalizing sales processes and promoting diversity, equity, and inclusion initiatives. Oxana holds a Master of Arts in British Studies from Humboldt-Universität zu Berlin and has completed the Women's Leadership Development Programme at Saïd Business School, University of Oxford, along with a Bachelor of Arts in German Philology from Saint Petersburg State University.