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Dwayne Boyd has extensive experience in technical support and customer service roles, currently serving as a Help Desk Specialist/Customer Service Analyst at Akimeka, LLC since August 2014. In this position, Dwayne is part of a Tier 1 and Tier 2 help desk team, providing detailed documentation and troubleshooting for users of Assistive Technologies. Prior to this, Dwayne worked at Unisys as a Desktop Support Technician, responsible for staging desktops and recording asset information, and had brief engagements as a Computer Migration Technician at Data Networks and an Environmental Service worker at Broadway Services. Dwayne began a career in inventory and logistics at Cloverland / Greenspring Dairy as a Cooler Worker/Order Selector. Dwayne holds a certificate in Computer Support Technology from Fortis Institute and is pursuing a bachelor's degree in Computer Science at Morgan State University, expected to graduate in 2017.