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Sarafina Ayoo is a seasoned customer service professional with extensive experience in various roles. Currently serving as a Senior Customer Service Executive at Akili Network since January 2022, Sarafina previously held customer service positions at Calltronix (K) Ltd. and Horizon Contact Centers Ltd, where responsibilities included managing customer inquiries, updating databases, and resolving complaints. Earlier roles included a Public Relations Internship at Niusline Media Limited, focusing on social media management and content creation, as well as event planning at Thebhub. Sarafina has also gained experience in communication and public relations through an internship at Daystar University. Educational qualifications include a Certificate in Data Analysis and a Bachelor of Arts in Public Relations from Daystar University.