Usman Sheikh, PgMP, PMP, ITIL Expert, currently serves as Service Delivery Manager - Special Projects at a confidential company since October 2022, focusing on managing end-to-end service delivery processes and ensuring service quality. With extensive experience at Ajman Free Zone since June 2003, Usman holds multiple roles including IT Planning & Governance Lead, Project Manager-IT, IT Service Delivery In charge, and IT Service Delivery Officer, demonstrating expertise in program management, project operations, and IT service delivery. Earlier experience includes working as a Customer & Network Support Engineer at Unisys, providing technical support to major banks in the UAE. Usman holds a Bachelor of Engineering in Computer Engineering from the University of Mumbai and an MBA in IT from Manav Bharti University.