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Gurpreet Jolly is an accomplished professional in customer experience operations and quality management, currently serving as the Head of Customer Experience Operations & Service Delivery at AJIO.com. With a robust background in quality and operational excellence, Gurpreet has held significant positions including Group Leader of Quality at Concentrix and roles in Business Excellence at Tata Sky Ltd. and Circle Head of Quality at Vodafone, specializing in Lean methodologies. Furthermore, Gurpreet has extensive experience as a Senior Manager (Black Belt) in Corporate & Strategic Quality at Spanco Ltd. Academically, Gurpreet holds a Six Sigma Black Belt in Quality & Statistics from the Indian Statistical Institute, New Delhi.