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Adrian Ryan is an experienced professional with a strong background in customer services and business analysis across various industries. Currently serving as Head of Customer Services at Aiviq since June 2022, Adrian previously held the role of Technical Business Analyst at Alpha FMC from April 2019 to June 2022. Prior experience includes a position as Senior Business Analyst at Lloyds Banking Group, where responsibilities included developing mortgage account models and liaising with third parties, and as Business Analyst at Barclays, acting as Scrum Master for a digital financial advice solution. Adrian has also contributed as a Business Analyst at Thomson Reuters, Raymond James Investment Services, and Canada Life, demonstrating expertise in system design, requirements gathering, and project management throughout a career that began at Prudential.