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Hector Baptista is an experienced Customer Success Manager currently working at Airtable since August 2021, where responsibilities include managing a portfolio of 80-100 accounts with an ARR of $2 and fostering relationships between the Sales and Support Teams. Prior to this role, Hector served as a Senior Retail and Marketing Consultant at Kasasa, achieving a client satisfaction score of 4.92 out of 5 through tailored training and business plans. Experience also includes positions as a Personal Banker at Wells Fargo, where personalized service led to high retention rates, and as a Customer Service Consultant at King Courier, contributing to the development of a service department for Latin America. Earlier career achievements include a Sales Executive role at AIG, resulting in a 30% sales increase and multiple employee of the month awards. Education includes a Bachelor's degree in Political Science and Government from Universidad Central de Venezuela and a specialization in International Business and Trade from Universidad Europea del Atlántico.