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Leszek Trawczynski is a Junior UX Designer at AirHelp since July 2018, specializing in developing scenarios, use cases, and high-level requirements while designing UI architecture and interaction flows. Prior roles include Project Coordinator, where responsibilities involved coordinating project development and enhancing user experience, and Junior Product Support Specialist, focusing on project oversight and process issues. Leszek also served as an Airline Relations Specialist/Training Pilot, managing airline communications regarding compensation claims and utilizing platforms like Zendesk and Cockpit. Earlier experience as a Passenger Service Agent at Welcome Airport Services involved handling check-in and boarding for low-cost airlines such as Wizzair and Ryanair. Leszek holds a Bachelor's degree in International Economic Relations from the University of Gdansk and attended Beijing Institute of Technology.