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Ljiljana Rakocevic is an experienced operations manager in the BPO industry, currently serving as the International Operations Manager at Contact Service since April 2024, and as the Onboarding Manager at ThePayPortal since May 2023. With a robust background in streamlining processes, optimizing workflows, and leading high-performing teams, Ljiljana has a proven track record in driving client satisfaction and managing operational challenges. Previous roles include flight attendant positions at AirExplore and AirX Charter, as well as a significant role as Operations Manager at Super Glass doo, where responsibilities encompassed employee management, strategic planning, and enhancing productivity standards. Ljiljana began their career as Cabin Crew with Air Serbia and has experience in hospitality as a Bar Manager. Ljiljana holds a bachelor's degree in Banking, Insurance, and Finance from MEF Fakultet za primenjeni menadžment, ekonomiju i finansije.