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Kai Horstmannshoff is an accomplished professional in Customer Success with extensive experience in leading teams and improving client retention. Currently serving as Senior Director of Customer Success at Aircall since February 2020, Kai oversees a team of 30 Customer Success Managers and is responsible for managing a client portfolio worth 70 million ARR. Previously, Kai held various roles at Hootsuite, where notable achievements included building a Customer Success function across three European offices and scaling the team from 1 to 13 members, managing a 25 million ARR portfolio. Earlier experiences include an Enablement Specialist role at Google and academic positions at Freie Universität Berlin, where Kai completed a PhD in Cultural Studies. Educational qualifications include degrees from prestigious institutions such as the University of Oxford and the University of California, Berkeley.