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Ana Silva is an experienced educational coordinator and psychologist, currently serving as Coordenadora Pedagógica at APAV | Apoio à Vítima | Victim Support Portugal since October 2015. Key responsibilities include managing external training, supporting internal training coordination, and designing various courses across multiple learning platforms. Additionally, Ana supervises training activities at the Lisbon hub, which serves nine support offices. With a robust background in victim support, Ana has engaged in multiple training programs and workshops, focusing on psychological support for victims of crime and related issues. Educational qualifications include specializations in Digital Marketing, Pedagogical Coordination, and various certifications from the Associação Portuguesa de Apoio à Vítima. Ana is also a member of the Ordem dos Psicólogos Portugueses, emphasizing commitment to professional standards in psychology.