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Tobias Zhang is an experienced professional with a diverse background in operations, safety, and user knowledge management. Currently serving as a User Knowledge Operations Specialist at Airbnb since October 2020, Tobias maintains subject matter expertise to manage core operations and escalations while educating users on responsible platform use. Previous roles include Operations Manager at the Health Promotion Board, where Tobias oversaw end-to-end swab operations, and Safety Specialist at Airbnb, managing complex safety concerns. Additional experience includes roles as Clinic Manager at Cana Medical Clinic & Surgery, Commercial Analyst at Amcor, Marketing Intern at ShopandBox, and Human Resources Assistant at RGF Executive Search. Tobias holds a Bachelor of Science in Business Administration from the University at Buffalo and has completed multiple diplomas in management and engineering.