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Simran A. is an experienced professional currently serving as an Escalations Associate and Subject Matter Expert for Airbnb since November 2019, contributing significantly to Project Indus by providing expert guidance, knowledge sharing, and collaborating on problem-solving initiatives. Prior to this role, Simran worked as an Enhanced Cancellation Specialist and Service Advisor at British Airways from August 2017 to November 2019. Educationally, Simran holds a Bachelor's degree in English Language and Literature from Christ Church College Kanpur (2016-2019) and is currently pursuing a Master of Business Administration in Business Management at SVKM's Narsee Monjee Institute of Management Studies.