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Eva Lopez Valls is currently a Safety Specialist at Airbnb, where responsibilities include establishing rapport with community members and managing crises. Prior experience includes roles as a Content Analyst at TELUS International, focusing on policy knowledge related to social media, and a Customer Success Agent for Airbnb through CPM International. Experience also encompasses processing state aid for at-risk individuals at Generalitat de Catalunya, content writing at Atrápalo, and customer service positions at Hertz and Starbucks. Eva holds a degree in Multiplatform Application Development from Institut Obert de Catalunya, is currently enhancing skills in HTML and CSS through Codecademy, and possesses a Superior Grade in Tourism from EUROAULA Escuela Universitaria.