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Charlotte Maisonneuve is an experienced professional in training and education, currently serving as Curriculum Manager for CS Volume Training at Airbnb since December 2018. In this role, Charlotte oversees the management of training programs, focusing on analyzing, designing, developing, implementing, and evaluating initiatives to enhance frontline worker effectiveness. Prior experience includes roles as Villa Specialist, where Charlotte exceeded sales targets and provided exceptional customer experiences, and Hostel Manager at Bamber House backpacker hostel, which improved ratings. Charlotte also has a strong background in language education, having taught French and English across various educational institutions. Academic credentials include a PGCE in Modern Foreign Languages from IOE - UCL's Faculty of Education and Society and a Master in Secondary Education and Teaching from Université catholique de l'Ouest.