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Marc Dahan, MCP, is an experienced technical support and management professional with a diverse background spanning over two decades. Currently serving as the Technical Support Manager at Air Inuit since February 2023, Marc previously held significant roles such as Escalation Manager/Site Reliability Engineer at TrackTik, where notable achievements included a 75% reduction in client escalations within the first year. Earlier work experience includes leading engineering customer support at McAfee and Intel Corporation, where Marc provided Tier 4 support for the True Key application. Prior to that, Marc held various technical support and management positions at companies including Morgan Stanley, MuxLab, N(i)2, SGI, and Magil Laurentian Realty Corporation, demonstrating a strong ability to enhance support processes, manage teams, and maintain quality service across various platforms. Marc holds a DEC from Cegep St-Laurent and has pursued education at Maimonide and Claret.