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Sakshi Rawat is a seasoned professional with extensive experience in customer service and operations management within the airline industry. Currently serving as a Senior Manager at Air India Limited since November 2024, Sakshi previously held the position of Customer Service Center Manager at Vistara - TATA SIA Airlines Ltd., where responsibilities included overseeing partner services to enhance customer experience. Prior roles include Senior Operations Manager at Majorel India, where management of service delivery for a prominent International OTA was key, and Sr. Service Delivery Manager at IGT Solutions, focusing on customer experience delivery for hotel projects. Early career positions included various management roles at WNS Global Services, InterGlobe Technologies Ltd., and Global Vantedge, providing a strong foundation in service delivery, team management, and client relationship management. Sakshi holds a Bachelor of Business Administration degree.