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Kenneth DeSouza is an experienced professional in the cargo and airline industry, currently serving as Area Development Manager at Air France KLM Martinair Cargo since October 2005. Prior positions held include Project Manager/Business Expert S&D and Manager of Customer Service for the Gulf region. Kenneth’s earlier career at KLM Cargo spanned from November 1994 to September 2005, where roles included Manager of Customer Service for the Gulf and specific regions like Bahrain, Kuwait, and Saudi Arabia. Kenneth began in the field at Swissair Cargo as a Cargo Reservations Agent from 1992 to 1994. Academically, Kenneth holds a Master's degree in Quality Management from the University of Wollongong in Dubai (2008-2009) and a Bachelor's degree in Commerce from the University of Mumbai (1987-1990).