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Jacob Mathew has extensive experience in the cargo and customer service sectors, having worked as a Customer Service Representative and Cargo Agent at Air France KLM Martinair Cargo since January 2007, where responsibilities include attracting customers, maintaining records, resolving complaints, and promoting the cargo services. Prior to this, Jacob served as a Cargo Customer Service Agent at Kuwait Airways, focusing on load planning and flight handling. Jacob holds multiple certificates in Supply Chain Logistics, data analysis, language, and psychology, alongside a Bachelor of Science in Chemistry and a Post Graduate Diploma in Tourism and Travel Studies.