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Karen D. is an experienced professional currently serving as an HVAC Estimator at Air Control Products, Inc. since March 2023. Prior to this role, Karen held several positions, including Office Manager at State Farm Agent from August 2015 to February 2023, where responsibilities included managing daily operations and customer interactions. Previous experience includes roles as a Client Support Representative at Foundation Software and an Insurance Settlement Analyst at Safeguard Properties, demonstrating expertise in customer relations and problem-solving. Karen's career began in sales and customer service with various companies, including A2Z Computers and Mercury Insurance. Educational qualifications include a Bachelor of Arts with a minor in Psychology and Business from Cleveland State University and an Associate's of Applied Science in Biology from Cuyahoga Community College. Additionally, Karen has obtained a Voice Over actor certificate from I Can Voice.