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Jacky Lui is a seasoned professional with extensive experience in customer engagement and service roles across the aviation and banking sectors. Since October 2000, Jacky has held multiple positions at Air Canada, including Senior Team Lead and Customer Engagement Analyst, with a proven record of achieving revenue targets and enhancing customer satisfaction. Previous experience includes a Customer Service Analyst role at HSBC Global Banking and Markets, where Jacky managed transactions and customer inquiries, and a Data Entry Clerk position at CIBC, focusing on document processing and accuracy. Jacky holds a Bachelor of Business Administration from Kwantlen Polytechnic University and a Network Associate degree in Information Technology from the British Columbia Institute of Technology.