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Hanna Ghorra is a seasoned professional with a background in customer experience and human resources. Currently serving as a Customer Experience Specialist at Air Canada, Hanna has previously worked as an Advisor & Facilitator for Learning and Development at Doctors Without Borders/Médecins Sans Frontières (MSF) Canada, and held roles such as Mobile Support Technician and Mobile Implementation Officer for Tembo. Hanna's experience also includes significant contributions to Médecins Sans Frontières Belgium as a Fin/HR Assistant and Human Resources Development Manager, as well as co-owning Wine Bar Zahle. Early career roles include internships at Société Générale, T. Gargour & Fils - Mercedes-Benz, Delta Trading, and Bank Audi sal. Academically, Hanna holds a Master’s degree in Human Resources and a Bachelor of Business Administration from Saint Joseph University of Beirut.