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Ayham Ballouz is an experienced data analyst with a strong background in data analysis and optimization. Currently serving as a Senior Data Analyst in Redemption Pricing/Optimization at Air Canada since December 2021, Ayham has previously held data analyst positions at PayFacto and MindGeek, showcasing a solid progression in the field. Ayham also has experience as a Reimbursement Specialist at Innomar Strategies and as a Quality Analyst at Canada Post, where customer service skills were further developed through roles at Virgin Megastore Lebanon and Engineering Design & Manufacturing. Education includes a Diploma in Big Data from Concordia University and a Bachelor's Degree in Management Information Systems from the American University of Science and Technology, complemented by a French Baccalaureate from Lycée International Francais Elite de Beyrouth.