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Thiago Araujo is a seasoned professional in healthcare IT, currently serving as a Technical Account Manager at Aidoc since January 2022, where responsibilities encompass deploying AI-based solutions and enhancing customer relationships. Prior experience includes a tenure at Philips from October 2019 to June 2022 as a Regional Customer Support Coordinator, delivering ITIL-aligned service support across Latin America. Thiago also held various roles at Carestream from May 2007 to October 2019, including Manager of Problem Management for Latin America, overseeing a technical support team and managing escalations. Earlier experience includes a position as a Digital Specialist at Visionware and a background in programming and systems analysis. Educational qualifications include an MBA in Health Tech from FIAP and a degree in Computer Engineering from Universidade Paulista.