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Jill K. has a Bachelor of Arts degree in English from Bradley University. With a background in hospitality and certifications, Jill has held various roles in companies such as AHIMA, ASQExcellence, ASQ, and The Ritz-Carlton Hotel Company, L.L.C. Their expertise includes managing teams, revenue maximization, personnel training and development, budgeting, expense control, guest relationships, and process improvement. Jill is skilled in problem resolution and upholding company objectives in their roles as Director of Certifications, Senior Exam Program Manager, Senior Exam Developer/Senior Assessment Specialist, Certification Exam Developer, Translated Exam Program Administrator, Exam Coordinator, and Director of Reservations/PBX.