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Fidan Abazi is an experienced Customer Success Manager at Agrando since July 2020, responsible for onboarding and training new customers, identifying targets, and ensuring customer satisfaction with the Agrando Platform. Prior to this role, Fidan worked at E.ON as a Lead Customer Service representative, managing a team and resolving high-level customer complaints, and initially served as a Sales Direct Representative where Fidan met sales targets and demonstrated products to potential customers. Earlier experience includes customer service roles at home24 SE and FlixBus, focusing on managing incoming calls, generating sales leads, and addressing customer needs and complaints.