Joshua Bacon is a Senior Information Technology Engineer at Agoro Carbon Alliance. Prior to their current role, Joshua held positions at New York Life Insurance Company, Synergy Health Laboratory Services, and Suncoast Hospice | Empath Health with responsibilities ranging from executive support to desktop engineering. Joshua has experience in managing user apps, sessions, troubleshooting connectivity, and documenting incidents proficiently. Additionally, Joshua has expertise in setting up user access, managing permissions in Active Directory, administering user accounts in Blackberry Enterprise Server, and providing end user training on hardware and software apps.