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Kristell C. began their career in 2005 as a Stagiaire Assistante Communication for La Communication Sur Mesure. In 2008, they took on the role of Chargée de Communication E-Commerce for Yves Rocher. In 2009, they became Chef de Projet Web for Affinitiz, where they managed the deployment and follow-up of brand community platforms. In 2011, Kristell joined AgoraPulse as Head of Customer Care (Success and Support). In this role, they led the customer-facing team responsible for customer support and customer success, aiming to improve retention metrics. In 2018, they became Head of Customer Support for the same company.

Kristell C. received their DEUG in M\u00e9diation culturelle et communication from Universit\u00e9 Paris 8 between 2003 and 2005. Kristell then earned their Licence in Information et communication from the same university in 2006. Finally, they completed their Master in Management des innovations en communication from Universit\u00e9 Paris 13 in 2008.