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Ben Castle is an experienced professional in customer experience and data analytics, currently serving as the Customer Experience Delivery Lead at AGL since December 2016. With a strong background in delivering customer-centric projects and leveraging data insights for business improvements, Ben has held various roles including Reporting & Insights Lead, Optimisation Support Analyst, and Customer Advocate. Prior positions include customer advocacy at Momentum Energy, conciliatory work at the Energy and Water Ombudsman (Victoria), database analysis at Hay Group, and policy roles at the Office of the Fair Work Ombudsman. Ben holds a Bachelor of Arts in Sociology and a Diploma in Liberal Arts from Victoria University.