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Norm Chong is a senior director at Agilent Technologies, leading a team of product managers responsible for a $750M+ services portfolio. Since joining the company in December 2011, Norm has held various roles, including global business development manager, where annual growth of 10% was achieved, and has driven significant projects to enhance customer experience and operational efficiency. Prior to Agilent, Norm served as service operations manager at AB SCIEX, where contributions led to the development of key products and substantial cost savings. Norm's educational background includes an MBA in Marketing and Supply Chain & Operations Management from Texas McCombs School of Business, alongside multiple degrees in engineering and chemistry from Western University.