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Minhazul Abedin is a Senior Technical Support Analyst at Agilant Solutions, Inc. since September 2021, providing support for SMB clients and managing IT asset inventory while resolving technical issues through various ticketing systems. Previously, as a Technical Support Analyst, Minhazul delivered professional service to end-users and efficiently triaged service inquiries in a high-paced environment, consistently achieving high performance ratings. Prior experience includes serving as Retail Manager at ACE Hardware from August 2016 to September 2021, where Minhazul focused on customer service and relationship management, and as Shift Supervisor at Dunkin' from May 2014 to June 2016, managing customer orders and production schedules. Minhazul holds an education from Monroe Community College.