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Ashley Hinton is a Technical Support Analyst at Agilant Solutions, Inc. since October 2022, providing daily technical assistance for clients and excelling in metrics related to call quality and customer satisfaction. Previously, Ashley completed a Software Engineer Trainee program at Coding Temple in early 2021, gaining expertise in software development and data analytics. From November 2014 to October 2020, Ashley served in various roles at FedEx Ground, including Operations Manager, where responsibilities involved overseeing high-volume package operations and improving processes through data analysis. Earlier experience includes serving as Operations Administrator and Package Handler. Ashley holds an Associate of Arts degree in Psychology from Joliet Junior College (2014-2016).