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FARES Nasser is a seasoned professional with extensive experience in client services and operations management within the IT and customer service sectors. Currently serving as the Directeur des services clientèle at AGAT Laboratories since July 2021, FARES previously held prominent roles such as General Manager of Client Operations at TELEPERFORMANCE CANADA and Site Managing Director at NTT DATA Services, where responsibilities included managing large teams, financial oversight, and ensuring compliance within call center environments. FARES has a strong background in project management and transition processes from tenure at Dell, where significant revenue was generated across multiple accounts in the EMEA region. Educational qualifications include a degree from the University of Limerick and advanced studies in management and human resources at École des sciences de la gestion (ESG UQAM) from 2021 to 2022.