Derric L. serves as a Customer Engagement Manager at AG Consulting Partners, Inc., driving strategic technology discussions and promoting the adoption of Microsoft 365 products since July 2023. Previously, Derric L. had a successful tenure at Microsoft from August 2014 to June 2021, where roles included Release Manager for Microsoft FastTrack, Account Manager for Microsoft 0365, Escalation Engineer, Problem Manager for Microsoft Global Escalations, and Universal Account Manager. Key achievements include facilitating numerous change requests to enhance service efficiency, significantly increasing M365 product adoption rates, and improving service levels through data analysis and workflow improvements.
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