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Daiane Cardoso is a Business Analyst at Afya since August 2023, focusing on the development and testing of chatbots to enhance customer satisfaction and identify automation opportunities. Previous experience includes a role as a Quality Assurance Analyst at SAUTER, and as a Chatbot QA Automation Engineer at ZENVIA, where Daiane ensured service quality for a large user base. Daiane has worked as an editor for various publishing companies, including Editora Globo and HarperCollins Publishers, and holds a Master's Degree in Computer Science from Cefet/RJ and a Bachelor's Degree in Publishing from the Federal University of Rio de Janeiro. Furthermore, Daiane is pursuing a B.S. in Statistics from the Escola Nacional de Ciências Estatísticas.