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Ultan O. possesses extensive experience in technical support and business analysis, currently serving as a Licensing Specialist at Microsoft since July 2023 and a Technical Business Analyst at Affirma since April 2022. With a strong background in managing technical processes and stakeholder interactions, Ultan has also led global support initiatives and owned a web services business since 2018. Prior to these roles, significant contributions were made at Microsoft in various capacities, including Technical Support Manager and Senior Escalation Engineer, along with notable positions in organizations like Vodafone and Northrop Grumman. Ultan holds a Bachelor of Science in Management Information Systems from Trinity College Dublin, as well as additional qualifications in Web Development from the National College of Ireland.