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Faye E. has a robust career at Thames Water, progressing from roles such as Customer Duty Manager and Field Operations Manager to leadership positions including Head of Customer Strategy, Partnerships & Research and Head of Future Ways of Working. Faye's contributions include transitioning over 3,000 colleagues to a hybrid working model post-pandemic, leading companywide performance reporting, and managing a portfolio of business transformation projects. Faye previously served as Programme Manager focused on metering and customer service enhancements and as Implementation Lead for continuous improvement initiatives utilizing lean methodology. Faye's educational background includes a BSc in Environmental Science from the University of Southampton and an HNC in Water Operations, complemented by professional certifications in project management and health and safety.