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Luca Olivieri is an IT Business Process Manager with extensive experience in analyzing and optimizing business processes within various sectors, including Sales, Marketing, and Aftersales. Currently at Aetna Group Spa, Luca focuses on IT solutions and Salesforce CRM roll-outs across subsidiaries. Previously, at Berco SPA, oversight included enhancing SAP ECC ERP functionalities, while at Ferretti Group, project management aimed at integrating IT applications with SAP ERP for yacht production planning. Early career roles involved significant contributions at Biesse Group and Aetna Group Spa, excelling in sales process analysis and SAP implementations. Luca holds a Master’s degree in Management Engineering and a Bachelor’s degree in Business Process Engineering from Alma Mater Studiorum – Università di Bologna, complemented by a multicultural experience in Canada that enriched linguistic and interpersonal skills.