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Alessandro Annibaldi is a seasoned telecommunications professional with extensive experience in customer support and network engineering. Currently serving as Customer Support Manager and previously as Senior Network Validation & Support Engineer at Aethra Telecommunications since September 2018, Alessandro has focused on product validation and expertise. Prior roles include Network Engineer Specialist at Reply, where Alessandro specialized in CPE configurations for Vodafone, and Network Engineer at Sielte S.p.A., managing activations and support for both large enterprises and small/medium businesses. Alessandro's educational background includes a Laurea triennale in Ingegneria Informatica e dell'Automazione from Università Politecnica delle Marche, complemented by multiple CCNP certifications and a Laurea Magistrale in Ingegneria delle Telecomunicazioni.